Question 1

How much will my insurance cover for chiropractic care?

Accepted Answer

Coverage is determined by your plan’s structure and limits.

Key components include:
- Deductible: The annual amount you pay before insurance contributes.
- Co-insurance / Percentage coverage: The portion of a visit your plan reimburses (for example 80%).
- Maximum benefit per visit or per year: Some plans cap payments per appointment or total visits annually.

Insurance coverage can vary between plans and by service type, so the reimbursed amount may differ from visit to visit.

Question 2

Why did my insurance only cover part of my visit?

Accepted Answer

Partial coverage is usually due to:
- Deductible: Out-of-pocket amount before coverage starts
- Co-insurance: Percentage your plan pays
- Maximum benefit per visit/year

Other factors that can affect coverage include an annual limit for that service type or differences between primary and secondary plans.

Question 3

What if my insurance plan changes mid-year?

Accepted Answer

Notify us of any changes so we can update your billing info and avoid claim issues.

Question 4

Can you direct bill my insurance?

Accepted Answer

We offer direct billing to most common extended health insurers. Direct billing covers the portion of the visit your plan allows, and you are responsible for any co-pay, deductible or uncovered services.

Question 5

Can you direct bill to my secondary insurance?

Accepted Answer

Direct billing to a secondary insurer depends on the plan. Some insurers allow us to direct bill to secondary insurance, while others do not. The amount reimbursed by the secondary plan may depend on how the primary claim was processed.

Question 6

How do I submit a claim myself?

Accepted Answer

If direct billing isn’t available, you can submit your own claim using the detailed receipt we provide. Submit this receipt via your insurer’s portal or email.

Question 7

What happens if my insurance claim goes “pending” or “on hold”?

Accepted Answer

Sometimes when we attempt to direct bill, the insurance provider may not be immediately available or it may accept the claim for further processing before it is approved. In these cases, you will pay at the clinic and we will let you know whether you need to submit the claim yourself or if the insurer will reimburse you directly.

Question 8

Do you direct bill ICBC claims?

Accepted Answer

We do not direct bill ICBC. However, we can include your claim number on your invoice so you can submit through the ICBC portal for reimbursement.

Question 9

Will I receive a receipt for taxes or insurance?

Accepted Answer

Yes! Every visit comes with a detailed receipt via email suitable for insurance claims or medical expense deductions.

Chiropractic Care & Insurance in Burnaby

we direct bill

+ most major plans

We do accept ICBC cases however patient is responsible for getting reimbursed through ICBC directly.

Preparing for Your Burnaby Chiropractic Appointment

Do I need a doctor’s referral for chiropractic care?

What should I bring to my chiropractic appointment?

Tips for smoother insurance claims

Contact Your Burnaby Chiropractor for Insurance Help